Return and cancellation policy Geevers Auto Parts

Parts can only be requested via the Geevers klantportaal or via Partsplan. 


Geevers strives to carry out its work as carefully as possible. Occasionally, however, something goes wrong and we take back parts. Sometimes we take back parts that are not the result of an error. For example, if you didn't use them during the repair. However, this is subject to certain conditions.

A. THE CAUSE OF THE RETURN IS AN ERROR ON THE PART OF GEEVERS
Parts may be returned free of charge if Geevers Auto Parts is responsible for them. The packaging must be undamaged and unmarked. The request must be made within 14 days of delivery.

B. GEEVERS IS NOT RESPONSIBLE FOR THE CAUSE OF THE RETURN
 

1) PARTS IN STOCK AT GEEVERS
Parts with a net selling price of €10 or less will be returned free of charge. This only applies if you have requested them within 12 weeks of delivery.

2) PARTS THAT GEEVERS DOES NOT HAVE IN STOCK
These parts can also be returned. In this case, 50% of the net selling price will be charged. The return period is 12 weeks after delivery.  Please note: "special conditions" apply in certain cases.

C. DAMAGE
Damaged parts, such as windows, headlights and mirrors, must always be checked by the driver and yourself. You then sign for approval on delivery. Are any parts damaged? If so, please report it within 24 hours of delivery via your Geevers customer portal.
Do you have an overnight delivery? In this case, damage must be reported to us by 10 a.m. on the next working day. 
In the event of damage, please take clear photos of the following items
1. The damaged part
2. The undamaged original packaging 
3. The sticker bearing the original manufacturer's (OEM) number.

After approval by our service department, the parts must be returned in their original condition, with the original stickers, undamaged and untreated. If, after inspection upon receipt of the return, it appears that the parts do not meet these requirements, Geevers Auto Parts reserves the right to return them.


D. MISSING/DEFECTIVE PARTS

Are any parts missing (defects)? 
These must be reported to Customer Service immediately after delivery. 
Do you have an overnight delivery? If so, please report any defects to us by 10 a.m. on the next working day. You can do this via the Geevers customer portal.


E. CANCELLATION OF ORDERED PARTS
1) PARTS IN STOCK AT GEEVERS
Sometimes you may want to cancel an ordered part. This is not a problem for parts that Geevers has in stock.

2) PARTS NOT STOCKED BY GEEVERS
Geevers may not have a part in stock. In this case, we order it from our suppliers. You can only cancel this order after agreement with Geevers. The same applies if the parts have not yet been delivered or are out of stock.
You can submit a cancellation request via the Geevers customer portal. If Geevers accepts the request, you will be invoiced for all costs incurred.
Chassis-number-specific parts cannot be cancelled, nor can parts for the following makes: Chevrolet/Chrysler/Daihatsu/Dodge/Lancia/Mercedes Benz/Saab/SMART/Ssangyong/Subaru/Porsche

F. SPECIAL CONDITIONS
- Electronic parts, interior parts, navigation systems, parts dependent on the chassis number, batteries, pyrotechnic parts (such as airbags) can only be returned if the defect has been established by Geevers Auto Parts. 
- Parts painted by the customer can only be returned if the defect is attributable to Geevers Auto Parts. In this case, 50% of the net selling price will be charged. 
- Geevers Auto Parts does not guarantee the correct delivery of parts if these have been fitted after the fact and are not visible on the car's chassis card. 
- Additional freight charges may apply for the return of (X)XL parts.
- Down payments for exchanged parts will only be invoiced and credited if the exchanged parts reach us in their original packaging, free of grease and oil residues, within 12 weeks of delivery.
- Parts for the following makes can only be returned if the defect was caused by Geevers Auto Parts: Chevrolet/Chrysler/Daihatsu/Dodge/Lancia/Mercedes Benz/Saab/SMART/Ssangyong/Subaru/Porsche.


Geevers Auto Parts reserves the right to return or destroy returns that do not meet the above requirements and not to issue a credit note.  
These are Geevers Auto Parts' return conditions, unless otherwise agreed in writing.