Return Policy Geevers Auto Parts

Return policy Geevers Auto Parts

Return policy

The return of parts must be requested and parts must be returned in their original condition, with the approval of the Aftersales Department, within 14 days of delivery and in the original, undamaged packaging.

Conditions

• Parts can only be requested via the Geevers klantportaal or via Partsplan. 
• Stocked parts > €10 net. can be returned free of charge if the return percentage of all your return requests remains below 1.5% of the net sales of the previous 12 months. This 1.5% relates to returns that were not the fault of Geevers. When this percentage is exceeded or the annual turnover is < 10.000, a 20% administration fee of the invoiced price will be charged.
• Parts > €40 net. that are not in stock can be requested at the Aftersales Department and can be returned after approval only. For this, 20% of the invoiced price or the incurred costs charged by the supplier will be charged.
• Damage-sensitive parts such as windows, lights and mirrors must always be checked and signed for by you and the driver upon delivery.
  If you have opted for overnight delivery, all damages must be reported the next working day before 10:00 a.m.
• Stocked and non-stocked parts may be returned free of charge if Geevers Auto Parts is proven to be at fault, provided they are returned within 14 days of delivery in the original, undamaged packaging.

Damages and defects

Returns can only be made if the damage is reported within 1 working day through the Geevers customer portal or Partsplan. In case of any damages, please include clear photos of:

1. The damaged part

2. The original, undamaged packaging

3. The sticker with the OEM number/original brand

The sticker with the OEM number/original brand must be included in the return.

Any defects should be reported to the Aftersales Department immediately after delivery. If you have opted for overnight delivery, all damages must be reported the next working day before 10:00 a.m. 

Cancelations
Parts that are not in stock and have already been ordered can only be cancelled with permission of Geevers Auto Parts' supplier, even if the parts have not yet been delivered or are on backorder. Upon approval of the cancellation, any costs incurred will be passed on.

Specifics

• Electronic parts, interior parts, navigation systems, chassis number dependent parts and airbags can only be returned if Geevers Auto Parts was at fault.  
• The deposit of returns will be charged and credited only if the returns are presented in their original packaging, grease-free and without any oil residue within the return period of 14 days.
• Parts for the following brands can be returned only if Geevers Auto Parts is at fault: Chevrolet/Chrysler/Daihatsu/Dodge/Lancia/Ferrari/Bentley/Maserati/Rover/Saab/SMART/Ssangyong/Subaru/Porsche

Geevers Auto Parts reserves the right to return or destroy without a credit note any returns that do not meet the aforementioned requirements.  

This is Geevers Auto Parts' return policy unless otherwise agreed upon in writing.